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Privacy Policy

Your privacy matters deeply to us. We've built our data practices around transparency and your control over personal information.

Information Collection and Use

We collect information that helps us provide better user interface design education services. This happens when you interact with our platform, create an account, or contact us directly.

Personal Information We Collect:
  • Name and contact details when you register for courses
  • Educational background and design experience level
  • Payment information processed through secure third-party providers
  • Communication preferences and course interests
  • Technical information about how you use our website

We use this information to personalize your learning experience, send course updates, process enrollments, and improve our educational content. Your data helps us understand which teaching methods work best and where students need additional support.

Data Protection and Security

Protecting your personal information is a priority we take seriously. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Encryption Standards

All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.

Access Controls

Only authorized staff members can access your personal information, and all access is logged and monitored.

Regular Audits

We conduct quarterly security assessments and update our protection measures based on emerging threats.

While we maintain robust security measures, no system is completely immune to threats. We continuously monitor for vulnerabilities and respond quickly to any potential security incidents.

Your Rights and Control

Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.

Access Your Data

Request a complete copy of all personal information we hold about you, including how it's being used and who it's shared with.

Correction Rights

Update or correct any inaccurate personal information in your account at any time through your profile settings.

Data Deletion

Request complete removal of your personal information from our systems, subject to legal retention requirements.

Processing Limits

Restrict how we use your data for marketing purposes while maintaining essential educational services.

To exercise any of these rights, contact our privacy team directly. We respond to all requests within 15 business days and provide clear information about any actions taken.

Data Sharing and Third Parties

We share your information only when necessary to provide our educational services or when required by law. Transparency about these relationships helps you understand exactly who has access to your data.

Third Party Type Purpose Data Shared
Payment Processors Course enrollment payments Name, email, payment details
Email Service Providers Course updates and communications Email address, name, preferences
Analytics Services Website performance improvement Anonymous usage patterns
Cloud Storage Providers Secure data backup and access Encrypted account information

All third-party providers are carefully vetted and must agree to strict data protection standards. We never sell your personal information to marketing companies or data brokers.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Retention Periods:
  • Active student records: Maintained while enrolled plus 3 years
  • Payment information: Deleted after 7 years per tax regulations
  • Marketing communications: Removed immediately upon unsubscribe
  • Website analytics: Anonymized after 26 months
  • Support communications: Retained for 2 years for service improvement

When data reaches the end of its retention period, it's securely deleted using multi-pass overwriting techniques. You can request earlier deletion of most data types, though some information must be retained to comply with educational and financial regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We believe in giving you clear information about these technologies and control over how they're used.

Essential Cookies: These enable basic website functionality like login sessions and course progress tracking. They're necessary for our services to work properly and can't be disabled.

Analytics Cookies: We use these to understand how visitors interact with our site, which pages are most helpful, and where we can improve the user experience. This data is aggregated and doesn't identify individual users.

Preference Cookies: These remember your choices about language settings, course categories you're interested in, and other customization options to make your visits more relevant.

You can control cookie settings through your browser preferences or our cookie management tool. Disabling non-essential cookies won't affect core website functionality but may limit personalization features.

International Data Transfers

As an educational platform serving students globally, we sometimes need to transfer personal information across international borders. These transfers are carefully managed to ensure your data remains protected regardless of location.

When we transfer data outside Taiwan, we use approved transfer mechanisms including standard contractual clauses and adequacy decisions. All international transfers are documented and subject to the same security standards we maintain domestically.

Our primary data centers are located in Taiwan, with backup facilities in Japan and Singapore. Cloud service providers we work with maintain certifications like ISO 27001 and SOC 2 Type II, ensuring consistent protection standards across all locations.

Privacy for Minors

Our courses are designed for adults aged 18 and older. We don't knowingly collect personal information from minors without appropriate parental consent. If a parent or guardian believes we've collected information from someone under 18, please contact us immediately for removal.

For students aged 16-17 who wish to enroll in our programs, we require verified parental consent before processing any personal information. This includes special protections around communication preferences and data sharing limitations.

Changes to This Policy

Privacy regulations and our services evolve over time, so we may update this policy periodically. When we make significant changes, we'll notify you through your registered email address and provide clear information about what's changed.

Minor updates like clarifications or additional examples may be posted directly to this page. We recommend reviewing this policy occasionally to stay informed about how we protect your information.

Previous versions of this policy are archived and available upon request if you need to reference earlier terms.

Privacy Questions and Contact

Our privacy team is here to help with any questions about how we handle your personal information. Whether you want to exercise your rights, understand our practices better, or report a concern, we're ready to assist.

Privacy Officer Contact:
Email: privacy@driftglowlight.com
Phone: +886-2-2958-6677
Address: No. 25, Section 2, Nongquan Rd, Yilan City, Yilan County, Taiwan 260

We aim to respond to all privacy inquiries within 3 business days. For urgent matters involving potential data breaches or security concerns, call our main number and request immediate transfer to the privacy team.

This Privacy Policy was last updated on January 15, 2025. It becomes effective immediately for new users and within 30 days for existing users.